Mohandessin Consulting AB

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2020-05-21

Skatteverket  announced and confirmed that Mohandessin Consulting AB has been validated and approved as a supplier by Skatteverket.


2020-05-21

Kronofogden  announced and confirmed that Mohandessin Consulting AB has been validated and approved as a supplier by Kronofogden.

Global Service Desk Coordinator

Our client in Malmö is looking for an experienced Global Service Desk Coordinator. As a Support Operations Coordinator within the Global Support team you will focus on coordinating the daily operations for both 1st and 2nd line support. The Support Operations Coordinator will also play an important role in on-boarding users to Global Service Desk and establishing the Digital Workplace 2nd line team.

The Global Support team is a fast-growing function within the client and therefore this role will be an important cornerstone in their team.


Requirements:

  • Work tasks:
    • Coordinate and collaborate with our Business stakeholder as well as our outsourced Service desk and 2nd line support teams in Manila, Philippines.
    • Take an active role in following up on processes, ticket handling, escalations and improvements.
    • Help prepare, participate and host meetings related to the daily operations.
    • Take lead in improving the knowledge management process.
    • Work close together with the Service Delivery Manager, who is responsible for the operations on a global level, and the Service Owner, who owns the Service on a global level.
    • Document and align global processes.
    • Assist in on-boarding new customers to the Global Service Desk.
    • Assist in establishing the Digital Workplace 2nd line team.
  • Mandatory skills:
    • Experience working within a Global IT organization
    • Experience working within a Service Desk or end user support team
    • Experience with Office 365 products such as Power-point, Excel, Word, Teams
    • Experience working with Service Management Tool (preferable ServiceNow)
    • Comfortable with presenting reports
    • Fluent in English (both verbally and written)3-5 years of relevant work experience
    • Structured
    • Self-starter
    • Ability to multitask
    • Service-Minded
  • Desired skills:
    • We think the successful candidate has experience in coordinating operations for support and is detail-oriented with excellent customer service skills.
    • The candidate has strong interpersonal, written and oral communication skills accompanied with a team player attitude and customer focused mindset.
    • The ability to fluently communicate in the English language verbally and in writing is a part of the skill set.

    • About the assignment:


    Duration:2021-03-28 - 2021-12-31
    Place:Malmö
    Work load: 100 %
    Reference Nr.:1128